Refund & Returns Policy

Return Eligibility

• Items must be returned within 30 days of purchase
• Products must be unused and in original packaging
• Original receipt or proof of purchase required
• Custom or personalized items may not be returned

Return Process

1. 1Contact us at merchandise@theshanekerr.com with your order number
2. 2We'll provide a return authorization and shipping instructions
3. 3Ship the item back in its original packaging
4. 4Refund processed within 5-7 business days of receipt

Shipping Costs

• • Customer is responsible for return shipping costs
• • Original shipping charges are non-refundable
• • We recommend using tracked shipping for returns

Cancellation by Client

• More than 30 days notice: Full refund of deposit
• 14-30 days notice: 50% of deposit refunded
• Less than 14 days notice: No refund

Postponement

If you need to postpone your event:

• • Deposits can be transferred to a new date within 12 months
• • Subject to availability
• • Price differences may apply for peak dates

Force Majeure

In cases of extreme weather, natural disasters, or government-mandated restrictions preventing the performance, we'll work with you to reschedule or provide a full refund of any deposits paid.